Frequently asked questions (FAQ) about our alpaca products

Below we have summarized some questions and corresponding answers about our alpaca products, our alpacas and our alpaca shop in order to inform you as best as possible:

About tre_alpacas: Alpaca love and sustainability united

Who are we?

We are a small, passionate (alpaca) family from Lower Franconia who would like to share our love for these fascinating animals with you. For us, alpacas are not a short-lived trend - they are our heart and our mission. With a lot of commitment, we want to bring you closer to the alpaca magic, be it via Instagram, our unique products or unforgettable experiences with our fluffy four-legged friends.

Where does our alpaca wool come from?

Our alpaca products come from carefully selected partners such as Rieger and Millwa - German-Peruvian wool processors known for their sustainable and fair production. The wool comes from healthy alpacas that are kept in a species-appropriate manner. But that's not all: we make some of our products ourselves, using the wool from our own herd. This creates something very special - from our alpacas straight to you!

Are alpaca products environmentally friendly?

Yes, alpaca wool is one of the most sustainable and environmentally friendly natural fibers. Alpacas are true friends of the environment: they cause little damage to nature because they do not tear up the grass when grazing and protect their habitat. In addition, the alpaca wool is processed without the use of harmful chemicals. By choosing alpaca products, you are choosing an environmentally friendly, high-quality material that will also accompany you for a long time.

Environmentally friendly alpaca products: sustainability through alpaca wool

Why is alpaca wool so special?

Alpaca wool impresses with its unique properties: it is incomparably soft, pleasantly light, hypoallergenic and temperature-regulating. Whether it is hot summer days or cool winter evenings - alpaca wool always ensures an optimal feel-good climate and is the ideal companion for every day.

Are alpaca products scratchy?

No, alpaca wool is one of the softest natural fibers in the world. Even people with sensitive skin or sensitive skin areas experience the pleasant comfort of this exceptional wool. The fine fibers prevent unpleasant scratching and make alpaca products a luxurious choice for clothing and accessories.

Are alpaca wool products suitable for allergy sufferers?

Yes, alpaca wool is hypoallergenic and an excellent choice for allergy sufferers. Unlike virgin wool, it does not contain lanolin (wool fat), which often triggers allergic reactions. Thanks to this property, alpaca wool is particularly skin-friendly and ensures a scratch-free feel.

How do you care for alpaca wool properly?

Proper care is key to the longevity of alpaca products. Follow these simple steps to maintain softness and quality:

1.) Hand wash: Always wash alpaca wool by hand in cold water. Use a mild wool detergent.

2.) Drying: Do not wring the wool, but gently squeeze out the water. Let it dry flat on a towel to avoid deformation. With this care, your alpaca wool will remain fluffy and cozy for many years.

How durable are alpaca products?

High-quality alpaca wool products impress with their extraordinary durability. With proper care, they retain their shape, color and softness for years. Buying an alpaca product is therefore a sustainable and long-lasting investment.

Can you wear alpaca products in summer?

Absolutely! Alpaca wool is a real all-rounder thanks to its temperature-regulating properties. The breathable fibers effectively transport moisture away and ensure that you feel pleasantly fresh even on warm days. At the same time, it protects against the cold in cooler temperatures - perfect for all year round!

Tip: Discover the versatility and comfort of alpaca wool – a natural choice for discerning people who value quality and sustainability.

    Alpaca-themed products and alpaca gift ideas: unique items for every occasion

    Where do the alpaca motif products come from?

    Our alpaca motif products are something very special! We design some items, such as calendars, with German partners. We have clothing produced by a fulfillment partner. The best thing about it? The creative designs are created directly in Würzburg and are inspired by our own alpacas - a piece of Würzburg that you can wear!

    Do you also offer gifts and accessories?

    Yes, you will find a large selection of alpaca gifts and accessories here. From cozy socks and scarves to lovingly designed products with alpaca motifs - perfect for every occasion! Whether you are looking for something small for in between or a special gift, you are guaranteed to find what you are looking for here.

    What makes alpaca products an ideal gift?

    Alpaca products are unique, super cuddly and sustainable. They are more than just a gift - they show that the quality and well-being of your loved ones are important to you. Whether for birthdays, Christmas or just because: you can't go wrong with alpaca products!

    Are there alpaca wool products in children's sizes?

    Yes, of course! For the little ones we have hats, socks and gloves that fit perfectly and are just as soft and warm as our products for adults. You can find these mainly in our alpaca farm shop near Würzburg - it's worth a visit!

    Do you also sell to other dealers?

    Basically, we are a B2C company that sources the majority of our products from wholesalers in Germany and Peru. However, if you would like to order larger quantities, we can discuss individual bulk discounts. Just write to us and we will find a suitable solution!

    Tip: Take a look at our online shop and discover the versatility of alpaca products – from everyday companions to special gifts.

    Order information and service at tre_alpacas – Fast and flexible

    Why shop with us?

    Not only are our products handpicked and sustainable, but every purchase directly contributes to supporting our alpaca herd. With every item you buy from us, you help us spread the alpaca magic - for a good feeling and high-quality products that simply inspire!

    How long does shipping take?

    We do our best to get your order out as quickly as possible. Most orders are shipped the same day. For alpaca-themed products such as clothing that are custom-made, it may take a few days longer. But don't worry, we'll keep you updated on the shipping status!

    Can I return products?

    Yes, of course! You have a 14-day right of return if an item does not meet your expectations. However, we are sure that you will be so impressed with our carefully selected products that a return will rarely be necessary. If it does happen, we make the process as easy as possible for you.

    Can you buy your products at markets?

    Yes, we are represented at more and more regional markets where you can experience our alpaca products live and take them home with you. You can find the current dates on our website or via our social media channels - feel free to stop by and visit us!

    How can I pay?

    Flexibility and security are our top priority. You can pay conveniently with credit card, PayPal or bank transfer. Simply choose the payment method that suits you best and enjoy a worry-free shopping experience.

    Experience alpacas up close: Alpaca hikes at tre_alpacas in Würzburg

    Can you visit your alpacas?

    Yes, you can even meet our alpacas in person! We occasionally offer alpaca hikes in Gützingen, an idyllic place near Giebelstadt near Würzburg. You have the opportunity to spend time with our fluffy four-legged friends and experience nature from a completely new perspective. You can find all information about dates, registration and prices here !

    Are there also vouchers for alpaca hiking?

    Yes, we also offer vouchers for our alpaca hikes - a wonderful gift idea! Whether for your partner, friends or the whole family: a voucher for an alpaca hike gives you time together, unforgettable experiences and many warm encounters. These vouchers are particularly popular as a Christmas present. You can find all further information and the option to secure your voucher here .

    Tip: Secure your place for an alpaca hike in good time – our dates are often booked up quickly!

    Safe shopping at tre_alpacas: data protection and SSL encryption

    Is my data safe with you?

    Yes, absolutely! Your data is in safe hands with us and is used exclusively for order processing. We use the latest SSL encryption technologies to ensure a worry-free and secure shopping experience. Your privacy is very important to us!

    Why are shipping costs sometimes higher?

    As a small company, we work with various partners to offer you the best possible quality and selection. In some cases, this may result in slightly higher shipping costs. In return, we guarantee you unique, lovingly designed products that are worth it. We thank you for your understanding and support of a family-run business!

    How can I contact you?

    We are always here for you and look forward to your questions, suggestions or requests! You can reach us at any time via the following channels:

    We will get back to you as soon as possible and will be happy to help you!

    Tip: Follow us on Instagram to keep up to date with the latest news, new products and dates for alpaca hikes!

    Your satisfaction is important to us and we want you to feel completely comfortable. If you have any further questions , do not hesitate to contact us personally at any time - we are here for you!

    Feel the alpaca magic: Explore unique alpaca wool products & heartfelt alpaca gift ideas that bring joy!

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