Frequently asked questions (FAQ) about our alpaca products

Below we have summarized some questions and corresponding answers about our alpaca products, our alpacas and our alpaca shop in order to inform you as best as possible:

About tre_alpacas: Alpaca love and sustainability united

Who are we? We are a small (alpaca) family from Lower Franconia who love alpacas more than anything. Our mission is to pass on the alpaca magic to you via Instagram and our alpaca products. For us, alpacas are not a trend, they are our life!
Where does our alpaca wool come from? Our products come from German and German-Peruvian wool processors such as Rieger or Millwa, who produce sustainably and fairly - with wool from healthy, species-appropriate alpacas. We even make some products ourselves, directly with the wool from our own herd.
Are alpaca products environmentally friendly? Absolutely! Alpaca wool is a sustainable, environmentally friendly fiber because alpacas are kind to nature and the wool is processed without harmful chemicals.

Environmentally friendly alpaca products: sustainability through alpaca wool

What makes alpaca wool so special? It is soft, light, hypoallergenic and temperature-regulating. Perfect for every day, whether summer or winter!
Are alpaca products scratchy? No, alpaca wool is incredibly soft – even for sensitive skin.
Are alpaca wool products suitable for allergy sufferers? Yes, alpaca wool is hypoallergenic because it does not contain lanolin. Ideal for sensitive skin!
How do I care for alpaca wool properly? Hand wash in cold water and let it dry flat. This will keep the wool soft and cuddly for a long time.
How durable are alpaca products? With proper care, they will remain in top quality for years!
Can you wear alpaca products in summer? Yes, alpaca wool is breathable and regulates temperature - perfect for any season.

Alpaca-themed products and alpaca gift ideas: unique items for every occasion

Where do the alpaca motif products come from? We manufacture some products, such as calendars, with German partners. Clothing is produced via a fulfillment partner. The designs are "Made in Würzburg" and inspired by our own alpacas!
Do you also offer gifts and accessories? Yes, you can find alpaca gifts, socks, scarves and lovingly designed products with alpaca motifs - perfect for every occasion!
What makes alpaca products an ideal gift? They are unique, cuddly and sustainable - a gift with heart!
Are there alpaca wool products in children's sizes? Yes, we have hats, socks and gloves especially for children. These are mainly available in our alpaca farm shop near Würzburg!
Do we also sell to other retailers? First of all, we are a B2C company, which means we purchase the majority of our alpaca products from wholesalers in Germany and Peru. We would have to discuss requests for purchasing larger quantities at bulk discounts on an individual basis.

Order information and service at tre_alpacas – Fast and flexible

Why shop with us? Our products are handpicked, sustainable and support our alpaca herd. Every purchase helps us spread the alpaca magic!
How long does shipping take? We usually ship orders the same day. For alpaca-themed products, such as clothing, it may take a little longer.
Can I return products? Yes, you have a 14-day right to return. However, we hope that you are so impressed with our products that this doesn't come to that!
Can you buy your products at markets? Yes, we are increasingly present at regional markets. You can find dates on our website and our social media channels.
How can I pay? You can pay securely and flexibly with credit card, PayPal or bank transfer.

Experience alpacas up close: Alpaca hikes at tre_alpacas in Würzburg

Can you visit your alpacas? Yes, we also offer occasional alpaca hikes in Gützingen, a small town near Giebelstadt near Würzburg! You can find all the information about alpaca hiking here !
Are there vouchers for alpaca hiking? Yes, we also offer vouchers. Alpaca hiking vouchers are a great gift for shared experiences with partners, friends and family and are very popular as a Christmas present! You can find more information here .

Safe shopping at tre_alpacas: data protection and SSL encryption

Is my data safe with you? Your data is safe with us and is only used to process your order. We use SSL encryption for secure shopping.
Why are shipping costs sometimes higher? We are a small company and work with various partners. This sometimes results in higher shipping costs, but we guarantee you unique, lovingly designed products!
How can I contact you? You can reach us at any time via store@tre-alpacas.de, WhatsApp (+49 172 27668638) or Instagram @tre_alpacas . We look forward to your questions and suggestions!

Your satisfaction is important to us and we want you to feel completely comfortable. If you have any further questions , do not hesitate to contact us personally at any time - we are here for you!